Refund policy

Returns & Refund Policy

Last Updated: March 2026

At Blip, we want you to be completely satisfied with your gear. As an independent boutique specialising in high-end synthesizers, drum machines, effects, and studio hardware, we understand that finding the right instrument is an important creative decision.

14-Day Cancellation & "Change of Mind" Returns

Under the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to notify us if you wish to cancel your order and return an item for a refund or exchange.

1. Full Refund (100% "As-New" Condition)
To qualify for a 100% full refund of the product purchase price:

* The item must be unopened, unused, with all factory seals and shrinkwrap completely intact.
* The retail packaging must be pristine and unmarked.
* All accessories, manuals, power supplies, and promotional items must remain untouched.

2. Opened / Inspected Items & Diminished Value Deductions
Under UK distance selling law, you are permitted to handle and inspect goods only to the extent you would be allowed to in a physical retail store (i.e. to verify the physical nature and basic characteristics of the product).

If an item is returned after being unsealed, connected, or used in a studio setting beyond basic shop inspection, it cannot be resold as brand-new and must be tested, re-certified, and sold as discounted B-Stock / Open Box.

In accordance with Regulation 34(9) of the Consumer Contracts Regulations, a diminished value deduction will be applied to your refund to reflect the reduction in resale value:

* Open-Box / Broken Factory Seals (Pristine, Complete): Minimum 15% deduction (covers B-Stock resale depreciation, bench testing, sanitisation, and repackaging).
* Missing Internal Packaging / Cables / Documents: 15% – 20% deduction.
* Signs of Use, Scratches or Minor Marks: 20% – 30% deduction.
* Postage Labels / Tape Applied Directly to Retail Packaging: Minimum 20% deduction (retail box replacement / depreciation).
* Significant Physical Damage / Deep Scratches / Missing Parts: Return may be rejected and sent back to you at your expense, or subject to a custom valuation deduction.

Non-Returnable & Excluded Items

We cannot accept returns or cancellations on the following items unless they are verified as faulty:
* Registered Hardware & Bundled Software: Hardware where bundled software licenses, serial numbers, sound packs, or cloud accounts have been registered or unsealed (in accordance with Consumer Contracts Regulations 28(1)(b)).
* In-Ear Monitors & Headphones: For hygiene reasons, if the hygiene seal on the packaging has been broken.
* Special Orders & Custom Built Equipment: Items built or ordered specifically at the customer’s request.
* Consumables & Replacement Parts: Turntable styli, faders, valves/tubes, and cables once opened.

Return Shipping & Packaging Requirements

* Customer Responsibility: For all change-of-mind / unwanted returns, the customer is responsible for arranging and paying the cost of return shipping.
* Tracking & Insurance: We strongly recommend using a tracked, signed-for courier service with adequate transit insurance for the full value of the goods. Blip cannot be held responsible for items lost or damaged in transit back to us.
* Outer Packaging (Double-Boxing): All items must be securely packaged inside a sturdy outer cardboard shipping box with appropriate cushioning. Do not affix postage labels, stamps, or parcel tape directly to the manufacturer's retail box.
* Delivery Fees: If you chose an upgraded or express delivery service at checkout, only our standard basic delivery cost is refundable under statutory regulations.

Faulty or Damaged Goods (Consumer Rights Act 2015)

* First 30 Days (Short-Term Right to Reject): If your gear arrives damaged or develops a manufacturer manufacturing defect within 30 days of delivery, please contact us immediately. We will provide a prepaid return label and offer a replacement, repair, or full refund.
* After 30 Days (Manufacturer Warranty): After 30 days, hardware faults are covered under the official manufacturer’s warranty (typically 1–3 years depending on the brand). We will assist you in arranging an authorized UK warranty repair or replacement.

How to Initiate a Return

1. Request an RMA: Email returns@weareblip.com with your order number, product name, and reason for return. Please attach clear photos of the product and packaging if the item has been opened.
2. Receive Authorization: We will issue a Return Merchandise Authorization (RMA) number and provide the designated returns address. Returns sent without an RMA cannot be processed.
3. Dispatch Within 7 Days: Once your RMA is approved, your item must be dispatched back to us within 7 calendar days.
4. Inspection & Refund: Once received, our technical team inspects and tests the unit. Approved refunds are processed within 3–5 business days back to your original payment method.

Blip is a trading name of Divergent Audio Group Ltd
Registered in England & Wales | Company No: 09626894 | VAT: GB202350174  
Office: 118 Old Hall Road, Chesterfield, S40 1HF